FAQ – Homeroast.de
Homeroast.dk is your go-to online platform for premium coffee roasting and brewing equipment and accessories. Whether you're a beginner or an experienced home barista, you'll find products designed to enhance your coffee experience and take it to new heights.
Air-roasting is an innovative method that uses hot air to roast coffee beans evenly and precisely. The benefits include reduced risk of burnt beans, less smoke development, and precise control over the roasting process. This method is particularly suitable for light to medium roasted beans.
To extend the life of your coffee roaster, it is recommended to clean it regularly. The ceramic-coated roasting chamber can easily be wiped with a dry cloth or a mild cleaning wipe. Avoid using harsh cleaning agents, as they may damage the surface.
Yes! With the App, you can easily share your personal roasting profiles with friends and other coffee enthusiasts. The app also allows you to save and repeat your favorite profiles precisely every time.
If you experience problems with one of our products, our customer service is ready to help. We offer advice, repairs, and, if necessary, replacement of the product.
We accept a wide range of secure payment methods, including credit cards and PayPal. All transactions are secured with encryption to protect your information.
Yes, we offer international express delivery with DHL to most countries. On our website, you can select your country and currency to see your delivery options and prices.
Yes, you have a 30-day return policy on unopened and unused products. Please contact our customer service to initiate the return process.
The app is available for iOS, Android, and Windows. You can find download links on our website under the product.
All our products come with a standard warranty that covers defects in materials and workmanship. The warranty period varies depending on the product. If a warranty-covered defect arises, we will ensure free repair or replacement.
Yes, once your order is shipped, you will receive an email with a tracking number, so you can track your package status via our shipping partner's website.
We offer express delivery with flexible options, so you can choose the solution that suits you best.
Yes, we offer bulk discounts for larger orders, especially for businesses and cafes. Contact our sales team for a tailored offer.
You can sign up for our newsletter at the bottom of the homepage. As a subscriber, you will receive exclusive offers, the latest coffee news, and tips directly in your inbox.
Our customer service is available via email, chat, and phone. We strive to respond to all inquiries within 24 hours on weekdays. You can contact us at: kontakt@homeroast.dk
Although we currently do not have a physical store, we offer detailed product descriptions, images, and user reviews on the website to help you make an informed choice. However, we plan to open a café/store in the future.